Refund policy

Refunds, Returns & Exchanges Policy

At Aldora, we want you to love your shoes—but if something isn’t quite right, we’re here to help. You have 30 days from the date you receive your order to request a return, exchange, or refund. Our Returns & Refunds Policy is in accordance with the Consumer Protection Act 68 of 2008 (“CPA”), and is designed to ensure a fair and transparent experience.

📦 Returns & Exchanges

You are welcome to return or exchange your purchase within 30 calendar days of receiving your order, provided the following conditions are met:

The item is unworn, unused, and in its original packaging

It is in a resalable condition

A valid proof of purchase (order number or receipt) is provided

The return is initiated within 30 days of receiving your order

Please note:

Sale or promotional items are final sale and cannot be returned or exchanged unless defective.  

Unfortunately, we cannot accept returns on:

Custom-made products (e.g., personalized or special orders).

How to Start a Return or Exchange

You can log a return/refund by clicking here or from your customer profile at the top right of the screen . We will then contact you regarding your return to ensure the eligibility criteria is met and approve your request.

If your exchange is approved, we’ll send you the replacement item as requested. Aldora covers the delivery fee for sending the new item back to you.

Once your return or exchange has been approved please return the product to:

Please ensure you reference your order number when returning the product for easy allocations.

484 Main Road
Queensburgh
KwaZulu-Natal, 4093
South Africa

Note: Customers are responsible for the shipping cost of returning the item(s) to us.

⏱️ Processing Timelines

Once your return arrives and is inspected, we’ll process approved exchanges within 3–5 business days

You’ll receive a tracking number for your replacement

If the requested item or size is unavailable, we’ll offer store credit or an alternative style, or a refund.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may take additional time to reflect the refund.

Delivery fees are non-refundable.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@aldora.co.za.

❌ Wrong or Missing Items?

Oh no — we’re sorry! If your order is incorrect or incomplete:

Please notify us via email within 48 hours of receiving the delivery

Include your order number and photos if applicable

We’ll sort it out promptly and at no cost to you

Natural Leather Notice

We use genuine leather and suede in many of our designs. As natural materials, these may include:

Minor scarring or grain variations

Wrinkles, creasing, or slight tone differences

Dye absorption differences in suede

These features are not considered defects — they are part of the character of natural materials and cannot be used as grounds for return or refund.

Manufacturing Defects vs Wear & Tear

In line with Section 56 of the CPA, Aldora products carry a 6-month warranty against manufacturing defects.
If your item qualifies, we will offer:

A repair, replacement, or full refund (at our discretion)

This does not cover:

Normal wear and tear

Damage due to water, mud, or improper use

Fading, creasing, or scuffing from regular use

Changes in leather or suede due to environmental exposure

Improper cleaning or storage practices

Care Tips for Aldora Shoes

To keep your shoes looking great:

Avoid water and prolonged sunlight

Use quality leather polish and suede protectant

Let wet shoes dry naturally (never use heat)

Store in a cool, dry place

Please note: Failure to care for your shoes properly may void any warranty claims.

📬 Need Help?

If you're unsure about your return or need more information:
📩 Email us at info@aldora.co.za — our friendly team is ready to assist.

We value your satisfaction and will do our best to ensure a smooth and fair return experience. If you have any concerns, don’t hesitate to reach out.